| Management
of demand is always a challenge. No matter the source there
is always a question of how to follow up, in what priority
and then how to effectively handle quality while driving performance.
B2B uses the following methodologies to deploy and manage
its programs:
- INFORMATION
QUALIFICATION:
The delivery, management
and tracking of pre-defined information requirements provided
to a given prospect or lead during qualification.
- LEAD
LEVELING :
The process differs by program but always combines online
and offline communications with one goal: a positive lead
(customer) experience resulting in qualification.
- Q-TEAM
QUALIFICATION MANAGEMENT:
The B2B Q-Team© manages the lead leveling process via
secure online applications designed to move leads from lead
level to lead level via program specific Q-Steps© (Qualification
Steps) defined up front.
These
processes are supported by ongoing reporting, measurement
and revision designed to drive a continual cycle of program
improvement. |